What Is the Herbpon Refund Policy?
One of the best things, when you run a Herbpon campaign, is how your offer can encourage people to try your business for the first time. The Herbpon refund policy and the Herbpon Promise gives customers the peace of mind to try new products, CBD, Glass, Dispensaries, Deliveries, cuisines, activities, and businesses that they hadn’t considered before. Even though the customer might not know your business, they know Herbpon. Our Herbpon refund policy is part of the reason customers are willing to try new things with Herbpon.
According to the Herbpon Promise, if a customer uses his or her Herbpon before the promotional value expires, takes a Getaways trip, or attends a HerbponLive event and is disappointed by the experience, we will work with the customer—and you, the merchant—to make the situation right. To be eligible for the Herbpon Promise, the customer must contact us within 14 days of the Herbpon redemption.
In addition, the Herbpon refund policy states that:
- For Local Deals, customers can return any unredeemed Herbpon for a refund of the amount paid within the first three days after purchase. After that, all sales are final unless stated otherwise. Herbpons may always be redeemed for at least the amount the customer paid for it—even after the promotional value has expired.
- For Herbpon Getaways, if a customer is unable to book the stay that he or she wants, during the available dates and before the book-by date, we’ll refund the unredeemed Getaways voucher. After the book-by date passes, all sales are final. However, the customer’s unredeemed voucher is always worth at least the amount paid for it. Even though the promotional value has expired, the customer may use the paid value as a credit with the merchant. For hotel reservations booked directly through Herbpon Getaways, the specific cancellation and refund policies for the hotel will be listed in the deal’s info.
- For Herbpon Goods, unless otherwise, customers can return almost any item purchased through Herbpon Goods within 30 days of delivery. This includes items that arrive damaged, defective, or have missing parts. After 30 days past delivery, items are non-refundable and all sales are final. Returns must be shipped with a Herbpon-provided return label in order for the return and refund to be processed.
- For Herbpon events, refunds for ticketed events cannot be issued beyond the day of purchase, unless the event is canceled or rescheduled. For info about refunds for canceled and rescheduled events, see the Herbpon Event Policy.